FAQ
Frequently asked questions
Everything you need to know about our services, the store, payments and JDF support.
General questions
What is Jupiter Digital Factory (JDF)?
Jupiter Digital Factory (JDF) is a digital agency and IT company based in Cameroon. It designs websites and online stores, develops applications, runs digital marketing campaigns (SEO, GEO, advertising), integrates artificial intelligence, secures IT systems, hosts websites and sells IT equipment through JDF STORE. Official website: jdf.cm.
Who founded Jupiter Digital Factory?
Jupiter Digital Factory was founded by Jouani Renato Talla, a computer engineer, expert in cybersecurity, artificial intelligence and networks, and an author. Jouani Renato Talla is the company’s founder and promoter.
How can I contact Jupiter Digital Factory?
By email at contact@jdf.cm, on WhatsApp at +237 652 40 53 53, or through the contact and quote forms on jdf.cm. An expert replies within 24 business hours, in French or English.
Why choose JDF for a digital project?
JDF brings web, marketing, artificial intelligence, cybersecurity, hosting and IT equipment together in one team. Every client tracks projects, quotes, invoices and payments in a client area, pays by Mobile Money, card or bank transfer, and gets bilingual French-English websites built with security from the start.
What services does Jupiter Digital Factory offer?
JDF offers 21 services: website creation (showcase, corporate, e-commerce), web development and business applications, digital marketing (SEO, GEO, Google Ads, Social Ads, community management, email), AI and automation, cybersecurity, web hosting, and IT equipment sales through JDF STORE.
Do you work with clients outside Cameroon?
Yes. We work with clients in Cameroon, across Africa and internationally, in French and English, with online tracking tools and remote meetings.
Services & projects
How long does it take to build a website?
Typically 2 to 4 weeks for a showcase website and 6 to 12 weeks for an e-commerce site or application, depending on scope and content availability. The exact schedule is in your quote.
How is a project priced?
Pricing depends on the number of pages or features, design, integrations (payments, CRM…) and the content to produce. After discussing your needs, we send a detailed, free, no-obligation quote.
What is GEO?
GEO (Generative Engine Optimization) means optimising your presence for AI answer engines (ChatGPT, Gemini, Perplexity, Copilot, Google AI answers): factual content, structured data and consistent information across the web.
Payments
Which payment methods do you accept?
Mobile Money (MTN MoMo, Orange Money), bank card through our secure gateway when enabled, bank transfer and, for JDF STORE, cash on delivery in Douala and Yaoundé.
Can a project be paid in instalments?
Yes. Projects are usually paid with a deposit and then by milestones. Each partial payment is recorded and the remaining balance is visible at any time in your client area.
Client area
How can I follow my project’s progress?
Each client has a secure area: progress percentage, milestones, visible tasks, shared documents, quotes, invoices, payments, JDF STORE orders and support tickets.
JDF STORE
Do you deliver everywhere in Cameroon?
Yes: delivery within 24–48 hours in Douala and Yaoundé, 2 to 5 days for other cities, or pick-up at our office. Fees are shown before you confirm your order.
Are JDF STORE products under warranty?
Products come with the manufacturer’s warranty shown on each product page. A return request can be made from your client area according to our terms of sale.
Hosting
Can I move my existing website to JDF?
Yes, we handle the migration of your website, email and domain name while keeping downtime to a minimum.
Is the SSL certificate included?
Yes, all our hosting plans include an SSL certificate to secure your website with HTTPS.
Let’s get started
Another question?
Our team answers by email, phone or WhatsApp, in French or English.